FAQs
It’s a simple finger prick. There are step-by-step instructions in each kit, but if you prefer you can watch our instructional video. For additional support, you can reach out to the MISTR Support Team by calling 1.747.999.6249 or emailing [email protected].
TIP: Get moving to help get your blood flow moving. Running your finger under some warm before you complete the test also helps. Be sure to let your blood flow freely onto the circles. Do not press your finger against the card.
The MISTR’s free HIV test kit includes a 4th Generation HIV 1/2 Ag-Ab screening test. The specimens are processed at our lab, so you will need to return your kit utilizing the prepaid return shipping label.
No, all kits include a prepaid return shipping label addressed to the lab. All you need to do is put your specimens inside the envelope as per the instructions and drop it off at the nearest USPS location.
IMPORTANT: Once you complete the test kit, your specimens must be processed by the lab within 21 days, so please return your test kit as soon as possible.
The blood card will include a sticker or “collection label” with space for you to write your Full Name, Date of Birth and Date/Time of Collection. The registration step ties you to your test kit, and thus your kit cannot be processed without completing this step.
Test kits should be usable up to one year from time you received your test kit. There is an expiration date printed on a sticker on the outside of the box.
Once your kit has been processed, you will be sent a secure link to access your results to the email provided during the kit registration step.
Once you return your kit it typically takes 1-2 days for the lab to receive the test kit and 1-2 business days for the lab to process the sample once it is received.
You can reach out [email protected] if your test kit is missing any of the materials laid out in the instructions. We’ll send out replacement materials at no cost.
All positive results will be reviewed by a MISTR Provider, who will coordinate any required confirmatory testing and connect you to free follow-up care as needed.
MISTR offers its’ services across the United States, with licensed providers in every state we offer healthcare services. If you have a complaint about our service and/or a provider of ours in Maine or Texas, you can contact the applicable state medical board as outlined below.
MAINE
To file a complaint with the Maine Board of Licensure about a licensed medical provider in Maine, you must file a written complaint either by mail or online. For more information, visit the Maine Board of Licensure in Medicine website at https://www.maine.gov/md/, write 137 State House Station, Augusta, ME 04333 – 0137, or call (207) 287 – 3601 or Complaints (888) 365-9964.
TEXAS
To file complaints about physicians, as well as other licensees and registrants of the Texas Medical Board, including physician assistants, acupuncturists, and surgical assistants may be reported for investigation at the following address: Texas Medical Board, Attention: Investigations, 333 Guadalupe, Tower 3, Suite 610, P.O. Box 2018, MC-263, Austin, Texas 78768-2018, Assistance in filing a complaint is available by calling the following telephone number: 1-800-201-9353, For more information, please visit our website at www.tmb.state.tx.us.